Contact Support — Help with Patent Analysis & Account Issues

We're here to help patent attorneys and agents with technical issues, billing questions, or general inquiries about AI patent office action analysis.

Submit a Ticket

For the fastest response, use the in-app support ticket form:

1. Click your name or avatar in the top-right corner of any page
2. Select Submit Ticket from the dropdown menu
3. Enter a brief subject and describe your issue or question
4. Click Submit ticket

We'll respond to the email address on your account. You can submit tickets for the same types of issues listed below.

Email Support

For general support inquiries:

[email protected]

Response time: Within 24 hours (Monday–Friday, 9 AM–5 PM ET)

What to Include

When contacting support about a patent analysis issue, please include the following to help us resolve it quickly:

• Account email address — The email you use to sign in
• Patent application number — If your issue relates to a specific office action analysis
• Description of the issue — What happened, what you expected, and any error messages
• Screenshots — If the issue is visual or hard to describe
• Browser and OS — Which browser and operating system you're using

Common Issues We Can Help With

• Patent office action analysis failures or unexpected results
• Billing discrepancies or credit questions
• Account access or password problems
• Feature questions or patent prosecution workflow guidance
• Bug reports

Sales & Enterprise

For enterprise pricing, firm-wide licensing, or custom feature requests:

[email protected]

Feature Requests

Have an idea for a new feature? See Feature Requests for how to submit suggestions.